Privacy Policy

Sales and cancellation / return policy

1. Reservation Policy

• To confirm the reservation, full payment or the corresponding deposit must be made at the time of booking.
• The booking will not be considered firm until payment has been received and confirmation has been sent by email.

2. Payment

• Payment can be made by credit/debit card or bank transfer.
• In case of bank transfer, the reservation will remain pending until receipt of proof of payment.

3. Cancellation Policy

• Cancellation up to 15 days before the stay : Full refund of the payment made.
• Cancellation between 7 and 14 days before the stay : 50% of the total amount of the reservation will be refunded.
• Cancellation less than 7 days in advance : No refund will be made, unless another reservation can be found for the same period.

4. Modifications of the Reservation

• Date changes are subject to availability and possible rate changes.
• It is recommended to give as much advance notice as possible to ensure flexibility in changes.

5. Non-presentation

• In case of no-show on the day of arrival, the total amount of the reservation will be forfeited without the possibility of reimbursement.

6. Causes of Force Majeure

• If there are causes of force majeure that prevent the stay (such as government restrictions due to a pandemic, natural disasters, etc.), the possibility of changing the dates of the reservation or making a partial refund will be assessed, depending on each case.

I. PRIVACY AND DATA PROTECTION POLICY

Respecting what is established by current legislation, La Torre del Codina (from now on, also the Website) undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected.

This privacy policy is adapted to current Spanish and European regulations regarding the protection of personal data on the internet. Specifically, it respects the following rules:
• Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, relating to the protection of natural persons with regard to the processing of personal data and the free movement of such data (RGPD ).
• Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPD-GDD).
• Royal Decree 1720/2007, of December 21, which approves the Regulation for the implementation of Organic Law 15/1999, of December 13, on the Protection of Personal Data (RDLOPD).
• Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE).

Address: C/ BALMES, 31 – 25300 TÀRREGA
Contact phone: 629770876
Contact email: info[@]latorredelcodina.com

In compliance with the provisions of the RGPD and the LOPD-GDD, we inform you that the personal data requested by La Torre del Codina, through the forms extended to your pages, will be incorporated and will be treated in our file in order to facilitate, speed up and fulfill the commitments established between the Torre del Codina and the User or the maintenance of the relationship established in the forms that the User fills out, or to attend to a request or query thereof. Also, in accordance with the provisions of the RGPD and the LOPD-GDD, unless the exception provided for in article 30.5 of the RGPD is applicable, a record of processing activities is maintained that specifies, according to its purposes, the processing activities carried out and the other circumstances established in the RGPD.

The processing of the User’s personal data will be subject to the following principles contained in article 5 of the RGPD and article 4 et seq. of Organic Law 3/2018, of December 5, on Protection of Personal Data and guarantee of digital rights:

• Principle of legality, loyalty and transparency: the User’s consent will be required at all times, with completely transparent information about the purposes for which the personal data is collected
• Purpose limitation principle: personal data will be collected for specific, explicit and legitimate purposes.
• Data minimization principle: the personal data collected will only be strictly necessary in relation to the purposes for which they are processed.
• Principle of accuracy: personal data must be accurate and always up to date.
• Principle of limitation of the retention period: personal data will only be kept in such a way as to allow the identification of the User for the time necessary for the purposes of the treatment.
• Principle of integrity and confidentiality: personal data will be treated in such a way as to guarantee security and confidentiality.
• Principle of proactive responsibility: the data controller will be responsible for ensuring that the above principles are met.

The categories of data that are processed at La Torre del Codina are only identifying data. Under no circumstances are special categories of personal data treated within the meaning of Article 9 of the RGPD.

The legal basis for the processing of personal data is consent. La Torre del Codina undertakes to request the express and verifiable consent of the User for the processing of their personal data for one or more specific purposes.

The User will have the right to withdraw consent at any time. It will be as easy to withdraw consent as it is to give it. As a general rule, the withdrawal of consent will not condition the use of the Website.

On the occasions when the User has or can provide their data through forms to make inquiries, request information or for reasons related to the content of the Website, you will be informed in the event that the completion of any of them is mandatory due to the fact that these are essential for the correct development of the operation carried out.

The personal data are collected and managed by La Torre del Codina in order to be able to facilitate, speed up and fulfill the commitments established between the Website and the User or the maintenance of the relationship established in the forms that the latter fills in or to attend to a request or query.

Similarly, the data may be used for a commercial purpose of personalization, operational and statistical, and activities specific to the social object of Torre del Codina, as well as for the extraction, storage of data and marketing studies to adapt the content offered to the user, as well as improving the quality, operation and navigation of the Website.

At the time when the personal data is obtained, the User will be informed about the specific purpose or purposes of the treatment for which the personal data will be used; that is, of the use or uses that will be given to the information collected.
Personal data will only be retained for the minimum time necessary for the purposes of its treatment and, in any case, only for the following period: 12 months, or until the User requests its deletion.

At the time the personal data is obtained, the user will be informed about the period during which the personal data will be kept or, when this is not possible, the criteria used to determine this period.

The User’s personal data will be shared with the following recipients or categories of recipients:

Google Spain, with address at Torre Picasso, Pl. Pablo Ruiz Picasso, 1, Tetuan, 28020 Madrid, Spain.

In the event that the Data Controller intends to transfer personal data to a third country or international organization, at the time the personal data is obtained, the User will be informed about the third country or international organization to which it is intention to transfer the data, as well as the existence or absence of a Commission adequacy decision.

Respecting what is established in articles 8 of the RGPD and 7 of the Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights, only those over 14 years of age may give their consent for the processing of data personal legally by La Torre del Codina. If it is a minor under the age of 14, the consent of the parents or guardians will be required for the treatment, and this will only be considered lawful to the extent that they have authorized it.

Torre del Codina undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected, so as to guarantee the security of personal data and avoid destruction, loss or the accidental or unlawful alteration of personal data transmitted, stored or otherwise processed, or the unauthorized communication or access to such data.

The Website has an SSL (Secure Socket Layer) certificate, which ensures that personal data is transmitted securely and confidentially, in the transmission of data between the server and the User, and in feedback, fully encrypted or encrypted

However, due to the fact that La Torre del Codina cannot guarantee the impregnability of the internet or the total absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to inform the User without undue delay when a personal data security breach occurs that is likely to entail a high risk to the rights and freedoms of natural persons. Pursuant to the provisions of Article 4 of the RGPD, breach of the security of personal data means any breach of security that causes the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or processed by otherwise, or unauthorized communication or access to such data.

The personal data will be treated as confidential by the Data Controller, who undertakes to inform and guarantee through a legal or contractual obligation that this confidentiality is respected by his employees, associates, and any person to whom he makes accessible the information

The User has on La Torre del Codina and may, therefore, exercise before the Controller the following rights recognized in the RGPD and Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights :
• Right of access: It is the right of the User to obtain confirmation of whether or not La Torre del Codina is processing your personal data and, if so, to obtain information about your specific personal data and the processing that La Torre del Codina has carried out or carried out, as well as, among other things, the information available on the origin of this data and the recipients of the communications carried out or planned.
• Right of rectification: It is the right of the User to modify their personal data that turn out to be inaccurate or, taking into account the purposes of the treatment, incomplete.
• Right of deletion (“the right to be forgotten”): It is the right of the user, provided that current legislation does not establish the contrary, to obtain the deletion of their personal data when these are no longer necessary for the purposes for which they were collected or processed; the User has withdrawn consent to the treatment and this does not have another legal basis; the User objects to the treatment and there is no other legitimate reason to continue with it; the personal data have been processed unlawfully; personal data must be deleted in compliance with a legal obligation; or the personal data have been obtained as a result of a direct offer of information society services to a minor under 14 years of age. In addition to deleting the data, the Data Controller, taking into account the technology available and the cost of its application, must take reasonable measures to inform those responsible who are processing the personal data of the request interested in the deletion of any link to this personal data.
• Right to limitation of treatment: It is the right of the User to limit the treatment of your personal data. The User has the right to obtain the limitation of the treatment when he contests the accuracy of the personal data; the treatment is unlawful; the Data Controller no longer needs the personal data, but the User needs it to make claims; and when the user has objected to the treatment.
• Right to data portability: In the event that the treatment is carried out by automated means, the User will have the right to receive from the Controller the personal data in a structured, commonly used and machine-readable format, and to transmit them to another data controller. Whenever it is technically possible, the controller will directly transmit the data to this other controller.
• Right of opposition: It is the right of the User not to carry out the processing of his personal data or to stop the processing by Torre del Codina.
• Right not to be the subject of a decision based solely on automated processing, including profiling: It is the right of the User not to be the subject of an individualized decision based solely on the automated processing of your data personal data, including the creation of profiles, existing unless the legislation in force establishes otherwise.

Therefore, the User may exercise his rights by means of a written communication addressed to the Data Controller with the reference “RGPD-https://www.latorredelcodina.com/”, specifying:

• Name, surname of the user and copy of the DNI. In cases where representation is accepted, identification by the same means of the person representing the User will also be necessary, as well as the document certifying the representation. The photocopy of the ID may be replaced by any other legally valid means of proof of identity.
• Request with the specific reasons for the request or information you want to access.
• Domicile for the purpose of notifications.
• Date and signature of the applicant.
• Any document that proves the request you make.

This request and any other attached document can be sent to the following address and/or email:
Postal address: C/ BALMES, 31 – 25300 TÀRREGA
Email: info[@]latorredelcodina.com

The Website may include hyperlinks or links that allow access to third-party web pages other than La Torre del Codina, and which are therefore not operated by La Torre del Codina. The owners of these websites will have their own data protection policies, and they themselves will, in each case, be responsible for their own files and privacy practices.

In the event that the User considers that there is a problem or violation of current regulations in the manner in which personal data is being treated, he will have the right to effective judicial protection and to present a claim before a control authority, in particular, in the State where he has his habitual residence, place of work or place of the alleged infringement. In the case of Spain, the controlling authority is the Spanish Data Protection Agency (http://www.agpd.es).

II. ACCEPTANCE AND CHANGES IN THIS PRIVACY POLICY

It is necessary that the User has read and is in compliance with the conditions on the protection of personal data contained in this Privacy Policy, as well as that he accepts the processing of his personal data so that the Data Controller can proceed to the form, during the terms and for the purposes indicated. The use of the Website will imply acceptance of its Privacy Policy.

La Torre del Codina reserves the right to modify its Privacy Policy, in accordance with its own criteria, or motivated by a legislative, jurisprudential or doctrinal change of the Spanish Data Protection Agency. Changes or updates to this Privacy Policy will not be explicitly notified to the User. The User is recommended to consult this page periodically to be aware of the latest changes or updates.

This Privacy Policy was updated to adapt to Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, relating to the protection of individuals with regard to the processing of personal data and the free movement of such data (RGPD) and Organic Law 3/2018, of December 5, on the protection of personal data and the guarantee of digital rights.